Terms and Conditions
Placement of an order including the payment of the order value by the Customer will be construed as an offer. When place an order to purchase product/s from curves.lk, you will receive a confirmation email to given email address by you confirming recipt of your order and containing the details of your order. The Order Confirmation E-mail is acknowledgement that we have received your order and has been passed for processing. If any circumstance Curves.lk cannot fulfil the order, Curves.lk will inform the customer within 3 working days, and the payment can be refunded within 10 working days.
UNAVAILABILITY OF PRODUCT
Products may not be available (run out of stock) for sale from time to time due to overselling. In such circumstances, Curevs.lk will inform the customer within 3 working days, and the payment can be refunded within 10 working days. Customer acknowledges and agrees that the only remedy available for unavailability of product is the refund of the money paid.
When you receive your product/s, it must be thoroughly inspected before accepting. If the product/s are damaged or any parts are missing, it should be immediately informed to the delivery person and not accept the product/s. If the product/s accepted by customer, it considers as the product was in good condition. Therefore, returns/refund request will not be accepted.
Curves.lk not liable for any damage after accepting the product and will not be liable for goods which are damaged in transit, if the product is accepted by the customer and proof of delivery form is already signed.
Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery. Please do not accept delivery if there are any damages.
If a product/s offered by Curves.lk is not as ordered, you may immediately contact our customer support at firstname.lastname@example.org or call us on our hotline. Within 10 working days after informing the issue, Curves.lk provide with a replacement/ alternative product for same value or provide you with a refund.
Delivery time is generally 2 to 5 business days; however, times could vary with the situation of the country.
Further, curves.lk cannot be held liable for any delays by the courier companies.
REFUNDS FOR CHANGE OF MIND
Refunds for change of mind will not be accepted. Return for refund policy is not applicable for wrong colour / wrong size or product choice for online purchases.
CASH ON DELIVERY
You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation.